Privacy Policy
At Indexa, we are committed to protecting your privacy and ensuring the security of your personal information. This policy explains how we collect, use, and safeguard your data.
Last updated: January 30, 2026
Information We Collect
Account Information
When you create an account or join our waitlist, we collect your name, email address, professional role, and blockchain interests. This information helps us personalize your experience and communicate important updates.
Usage Data
We automatically collect information about how you interact with Indexa, including queries executed, features used, timestamps, and performance metrics. This data is anonymized and used to improve our services.
Technical Data
We collect technical information such as your IP address, browser type, device information, and operating system. This helps us ensure security and optimize performance across different platforms.
How We Use Your Data
Service Delivery
We use your information to provide, maintain, and improve Indexa services, including processing your queries, generating analytics, and delivering personalized insights.
Communication
We may use your contact information to send you important updates about Indexa, including service announcements, security alerts, and promotional content (with your consent).
Analytics & Improvement
Aggregated and anonymized usage data helps us understand how Indexa is used, identify areas for improvement, and develop new features that better serve our users.
Data Sharing & Disclosure
Third-Party Services
We may share data with trusted third-party service providers who assist us in operating Indexa, such as cloud hosting providers, analytics services, and payment processors. These providers are contractually obligated to protect your data.
Legal Requirements
We may disclose your information if required by law, court order, or governmental authority, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control.
Data Security
Encryption
All data transmitted to and from Indexa is encrypted using TLS 1.3. Data at rest is encrypted using AES-256 encryption standards.
Access Controls
We implement strict access controls and authentication mechanisms to ensure only authorized personnel can access sensitive data. All access is logged and monitored.
Infrastructure Security
Our infrastructure is hosted on SOC 2 Type II compliant cloud providers with regular security audits, penetration testing, and vulnerability assessments.
Your Rights & Choices
Access & Portability
You have the right to access your personal data and request a copy in a portable format. Contact us at privacy@indexa.io to make such requests.
Correction & Deletion
You can update your account information at any time. You may also request deletion of your personal data, subject to legal retention requirements.
Opt-Out
You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.
Data Retention
Account Data
We retain your account information for as long as your account is active. Upon account deletion, we will remove your personal data within 30 days, except where retention is required by law.
Query Logs
Query logs are anonymized after 30 days and aggregated analytics data is retained for up to 2 years for service improvement purposes.
Backup Data
Backup copies of data may be retained for up to 90 days for disaster recovery purposes, after which they are securely deleted.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.
We encourage you to review this policy periodically to stay informed about how we protect your information.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
- Email:privacy@indexa.io
- Address:123 Blockchain Street, San Francisco, CA 94105